Ink & Armor Quality Promise and Exchange Policy

Refunds, Returns, Exchanges & Reprints

At Ink & Armor, every product is made specifically for you. Because each case is custom printed using the image and phone model you select, we are unable to offer refunds, returns, or exchanges once an order has been placed.

Please review the following policy before completing your purchase.

 

Custom Order Policy

All Ink & Armor products are custom-made items created using the design and phone model selected by the customer at checkout.

By placing an order, you acknowledge and agree that:

• All sales are final
• Custom products are not eligible for refunds, returns, or exchanges
• Customers are responsible for selecting the correct phone model prior to completing their order

Ink & Armor is not responsible for orders placed with an incorrect device model selection.


Image & Design Responsibility

Customers are responsible for uploading and approving their design before printing.

Ink & Armor is not responsible for:

• Low resolution or blurry images
• Images that appear darker or lighter due to printing processes
• Designs that appear different from how they appear on a digital screen
• Placement choices made during the design process

We encourage customers to review their design carefully before submitting their order.

 

Printer Error or Production Issue

If a printing error occurs due to equipment malfunction or production defect, the item may be reviewed for a possible reprint.

Examples may include:

• Image printed outside of the case margins due to machine error
• Significant print misalignment caused during production
• Printing malfunction that impacts the final product

To request a review, customers must contact Ink & Armor within 48 hours of receiving their order and provide photos of the issue.

 

Image Use Agreement & Terms of Service
By proceeding, you confirm and agree to the following:

• You own the rights or have permission to use the image(s) you upload.
• You take full responsibility for any copyright or trademark issues related to the image(s).
• You agree not to use the customized phone case for resale or any other commercial or profit-making purposes.
• Our company is not liable for any legal claims or disputes arising from the use of your uploaded image(s).

We reserve the right to cancel or refuse any orders that violate these terms.


Reprint Review Process

Reprint requests will be reviewed on a case-by-case basis.

Please note:
• Reprints are not guaranteed
• If approved, the reprint must be the exact same image and phone model as the original order
• No changes can be made to the design, image, or device type during the reprint process

 

Contact
If you believe your order qualifies for review, please contact us with your order information and photos of the product.

Ink & Armor Customer Support
📧 support@inkandarmor.com